Policy: Cancellations

Where appointment needs to be cancelled or postponed, we request you notify us at least 24 hrs prior to the scheduled appointment (a 50% cancellation fee may be charged for the session where we receive less than 24 hrs notice). NDIS cancellations will be handled in line with their policies. Sessions paid for by third parties will be billed at 80% of the session fee where there is less than 24 hours notice provided of cancellation. For more information please go to our Cancellation Policy.